Case study

Serviced apartments without a front desk

Serviced ApartmentsIllustrative scenarioExample · Scandinavia60 apartmentsApril 2026A 60-unit serviced-apartment operator moves guest arrival online and automates long-stay invoicing.

Minutes

Check-in

from arrival to room

Lower

Reception load

after-hours work

Auto

Invoicing

monthly statements

The challenge

Guests arriving after reception hours waited in lobbies. Staff manually keyed guest details, and long-stay invoices were assembled by hand.

How HospiOS helped

HospiOS self-service portal delivered digital check-in, key codes and automated welcome flows. Long-stay rate plans and monthly corporate invoicing automated the billing backlog.

Guests now arrive to a room ready and a code on their phone. We don't need a desk to run a great apartment.

Illustrative example · Operations Lead · serviced apartment operator
Self-serviceLong staysCorporate billing

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